FAQ

1. How can I change the currency?

At the top of website there are currencies to be chosen - EUR, USD, GBP and PLN.

2. How can I change the language of the store?

At the top of website there are flags of available language versions.

3. How much will I pay for shipping?

It depends on the weight of your order and country, where you would like us to ship your parcel. You can check the cost of shipping in our store. Please put all needed items into basket. Then click "shopping cart" or "view cart" - you will be able to estimate shipping and taxes then. You can choose between Global Expres, Trackable and Priority post. Global Express is fully trackable, very fast shipping, available for parcels till 2 kilograms. Trackable is fully trackable, priority shipment. Priority post is not always trackable in all countries, although it is registered, priority shipment.

4. How long it takes to receive an order?

It depends on country of destination. In Europe parcels usually reach the destination in 3-6 days. Delivery time to USA and Canada is usually about 6-8 days. To Australia and New Zealand it could be 12-20 days.

5. How can I pay for my order?

We accept wire payment and PayPal.

6. I forgot my password - what should I do?

Please click "forgotten password" and follow the instructions.

7. I received a Coupon Code/Gift Voucher - how can I use it?

When you choose, what you would like to buy and put all items in your basket, at checkout you will have visible options - "Use coupon code" and "Use Gift Voucher". Please choose one, depending on the code you received, and follow the instructions.

8. I would like to make a wire payment - what are your bank details?

Account owner: 7 Dots Studio Patrycja Lech

Owner's address: Ogórkowa 44C/1 | 04-998 Warszawa | Poland

IBAN: PL 39 1030 0019 0109 8503 0012 0821
SWIFT: CITIPLPX
Bank: Bank Handlowy w Warszawie S.A.
Bank address: ul. Senatorska 16 | 00-923 Warszawa
 
If you have any problem not listed above, please contact us.

 

The owner of the store:

7 Dots Studio Patrycja Lech, Ogorkowa 44C/1, 04-998 Warszawa, Poland

VAT EU: PL5262190398, Business ID: 013060087