Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Downloadable software products

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Withdrawal right

If you are a EU consumer who purchases our products in our online store, you have a 14-day right of withdrawal. You have the right to withdraw from the purchase without giving any reason in order to return the delivered goods and to claim a full refund of the purchase price (without shipping cost). This withdrawal period begins when you have been informed about your right of withdrawal and the goods have been handed over to you. We do not cover your shipping cost, and we do not refund the shipping cost you paid for your purchase. The period starts at the earliest with your receipt of the goods.

If you want to use the right of withdrawal and return your products within 14 days from receiving your order, you need to send us information as below:

On  … <insert date> on 7dotsstudio.com I purchased <product name> for the amount of … <insert here the total amount>. I received the product on <date>. Order number: < specify number>.
I use my right to withdraw from the contract within 14 days, and I would like to return it
I ask for a refund of the purchase in the amount of …<enter the total amount> within 14 days to my account number …<enter the IBAN account number with Swift code>. (If payment was made via PayPal, Stripe, PayNow or Blik you do not need to provide any account number, because the refund will be made according to your payment method). I will send the purchase back immediately.
<Date, Place, First and last name>

We need to get this information via email st***@*********io.com, before you send us the returned goods, and the above text needs to be printed and signed up and added to the parcel with your return.

Complaint

If the product you receive is damaged or doesn’t meet your expectations, please let us know via email sent to st***@*********io.com. We will take care of your complaint. We would need photos of the package and the damaged product/products. If we accept your complaint, we will refund you for the damaged products within 7 days.

Shipping returns

To return your product (withdrawal right or complaint), you should mail your product to: 7 Dots Studio, Ogórkowa 44C/1, 04-998 Warsaw, Poland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at st***@*********io.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at st***@*********io.com for questions related to refunds and returns.